Liverpool Philharmonic are excited to welcome applications for the role of Audiences and Development Assistant. This is a varied role supporting two busy departments -

Development - To handle administrative work related to donors, corporates, trust and foundations.

Audiences - To support the Marketing team with the ongoing management, development and reporting of Customer Services, audience experience and trends across various channels.

Key Duties - Development 

• Supporting the Corporate, Trusts & Foundations Manager to deliver benefits to funders, including event planning and delivery, ticket bookings and car parking requests.
  
• Providing event support for sponsored concerts throughout the season, hosting corporate clients.
  
• Using the database.
  
• Proof-reading.
  
• Responding to correspondence and recognising supporters in an appropriate and timely manner.
  
• Ensuring that all eligible donations include the correct declaration evidence.
  
• Preparing and sending supporter communications.
  
• Researching potential funders and reporting to existing supporters.
  
• Welcoming and hosting donors, corporates and trustees at donor events.
  

Key Duties - Audiences 

• Responding to enquiries and feedback submitted through a range of channels using Happy Fox (Liverpool Philharmonic’s customer service system) and other systems, ensuring all feedback is responded to within the agreed timeframe.
  
• Liaising with internal teams to resolve any issues and to provide appropriate customer responses.
  

See further details at the link below.