Through phone, chat, and email, you will be interfacing with Eventbrite customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience.

• Provide world-class service to event organisers and attendees via phone, email, and chat from over 180 countries worldwide
• Be an expert on Eventbrite features and processes
• Own customer issues and escalate to appropriate channels when needed
• Provide instruction and tutorials about service to existing customers
• Represent the voice of customers by interfacing and collaborating with other internal teams when appropriate
• Bring a flexible mindset - the team relies on each other to cover and/or switch shifts in order to meet the needs of customers and quickly adapt to changes in product and process. 
• Enjoy a competitive compensation and benefit package