Songkick is the largest concert discovery service and artist-to-fan ticketing platform in the world. Our goal is to help artists sell more tickets directly to their fans and fix the central problem at the heart of the concert industry – that 50% of tickets go unsold. Working with over 500 artists and ticketing thousands of events worldwide each year, we’re working to make every show a sellout.

Songkick delivers personalized alerts for upcoming concerts to its 10 million monthly unique fans, making it easy for these fans to track their favorite artists so they never miss them live.

Our company has also powered worldwide programs for some of the world’s biggest artists, including Alicia Keys, Arcade Fire, Imagine Dragons, Blake Shelton, and Paul McCartney, creating the ultimate artist experience by linking fans through innovative ticketing technology and marketing solutions.

With offices strategically positioned in London, Los Angeles, Nashville, and New York, Songkick combines technology and expertise to make the concert experience better for artists and fans alike.

What we’re looking for:

We have an opening for an ambitious Graduate to join us at Songkick in New York. We’re in search of someone to work with our Customer Support team for a 2 month paid internship.

You’ll be on the front line helping the music industry and music fans to get the most out of Songkick. We’re looking for someone who is driven by problem solving, with a passion for keeping customers happy. We pride ourselves in providing exceptional support for our users, and having accurate and exhaustive concert listings – your role will be crucial to making sure that this high standard is maintained! Alongside this, you will also be working on our ticket platform assisting our Promoter Services and Fulfillment teams with the process of managing ticket inventory and communicating with promoters through the duration of on sale periods.

Responsibilities:

• Helping users through Desk – our customer support portal
• Liaising directly with our contacts at music labels and agencies on a daily basis to help them with their listings and using the site
• Moderating concerts and festivals, spotting trends in the data and proactively care-taking the most popular events
• Writing blog posts and contributing to other social media projects
• Assisting with adding/editing ticket inventory within our system
• Helping out at community events
• Occasionally, you’ll get pulled off-project to support other areas of the business including Office Management, Business Development and User Experience

Requirements:

• Bachelor’s Degree from a four-year college or university
• Passion for helping people and problem solving
• Conscientious, with excellent attention to detail
• Comfortable navigating the web’s music sites (and an active Songkick user already)
• An approachable and friendly communicator: in person, via email and on the phone
• Flawless and engaging writing style
• Reliable, highly organized and a self-starter
• An all-consuming interest in live music
• Familiar with using Macs and Google Docs
• Interest in startups is preferable
• Flexible, collaborative team player

Compensation:

• Hourly wage (min. wage)

When applying for the role, it’s very important that you provide us with a strong cover letter. You should make sure you let us know why you’re suitable for the position, and why you’d fit in well at Songkick.

Songkick is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.

For more, visit http://blog.songkick.com/jobs/

NB: no deadline specified