Help Musicians UK is hiring an Experience Manager.

Key responsibilities of the role:
– Ensuring the delivery of information, advice and support offered across all channels positively engages with musicians and demonstrates our understanding of their needs.
– Providing effective leadership to those working in the Musicians Engagement team
– Initiating improvements to operations to ensure resources are used effectively to reach. more musicians – designing key metrics to measure success.

The organisation is looking for an individual with previous management experience within a service environment; leading a team of individuals to deliver and consistently exceed musicians’ expectations in terms of their interactions with the charity. Previous experience of managing communications across different channels is a key requirement along with the design of processes and metrics to successfully measure service outcomes. Exceptional written and verbal communication skills are essential.

See link below for further details.