The Ticketing & Digital Manager is responsible for Woolwich Works’ ticketing services: administering the ticketing system, setting up facilities and shows, managing allocations, fees, settlements and reporting. They will ensure that Woolwich Works delivers a high-quality, commercially-successful ticketing service to promoters, producers, hirers and ticket buyers alike, being responsible for web ticketing and phone services, and training and working with the Visitor Services team to deliver in-venue sales and support. Please note, however, that this role will not directly support Punchdrunk’s ticketing operation.

The Ticketing & Digital Manager will also oversee Woolwich Works’ website content and user experience beyond ticketing, managing content and working with the Marketing and Communications Manager on developing the platform. S/he will also support the Marketing and Communications Manager in managing Woolwich Works’ social media accounts, interactions and advertising.
In addition to the responsibilities specific to the job, all our managers are expected to spend two days each month delivering learning and development to others as part of our Progress programme.

Is this job for you?
We’re looking for somebody with good experience of managing box office services. You don’t necessarily have to have worked in a large venue or in a very senior role, but you need to be used to administering all aspects of a ticketing operation end-to-end, and of dealing with an ever- changing variety of different shows and setups.

You need to have experience of ticketing system administration and dealing with promoters and agents and be comfortable being based in the ‘back office’ as this is not a front-of-house box office role (although you’ll also be expected to train and support staff in delivering high quality customer service).

You’ll be a confident and capable communicator, tech savvy with good people skills yet a self- sufficient self-starter. Tangible experience of managing a ticketing operation to drive sales, increase yield and increase venue revenue will be an advantage. You will also have experience of copy writing and creating content.

See link below for further details.